FAQ

Do I have to get more than one estimate?

No. If you know which shop you would like to have repair you vehicle just let your insurance company know

Can I have my vehicle repaired at the shop of my choice?

Yes. California state law gives the customer the right to choose which facility repairs their vehicle.

What if I already have an estimate from my insurance company?

You may bring in or fax the estimate to us. Once we have the insurance estimate we can order parts and start the repair process.

Will Eagleson Body Works arrange for my car to be towed into the shop and who pays for the tow bill?

Yes. If your vehicle is not safely or legally driveable then we will arrange for your car to be towed to our shop. In most cases we will pay for the tow and will be reimbursed by your insurance company

How do I get into my rental car from Eagleson’s?

When you drop your car off for repairs we will call Enterprise or Hertz, whichever company you plan to use. Both companies are two blocks from our shop ensuring fast pick up times.

Can I get a ride home or to work when I drop my vehicle off for repairs?

Yes. Just let our customer service rep or your service writer know you need a ride at the time of your drop off and we will have one of our staff members give you a ride.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Checks (with a driver’s license) and cash.

Do I have to pay my deductible?

Unless your insurance company has contacted us stating your deducible has been waived you will be responsible for that payment at the time of pick up.

How long until I take my vehicle through a car wash and how long until I wax or polish my vehicle?

We highly recommend you hand wash your car and refrain from using wax or polish for 90 days as this gives the paint plenty of time to cure. You may hand wash your car with a mild soap and cool water until the 90 day mark. Eagleson Body Works will hand wash your car before completion of repairs.

What type of warranty does Eagleson Body Works offer?

We offer a lifetime warranty on all workmanship performed by our employees as long as you own your vehicle. We offer this warranty to all our customers regardless of insurance company or if you are paying out of your pocket.